Customer support
Complaints Procedure
We want complaints about entries, payments, free-entry processing, draws, prizes, advertising, privacy or player protection to be investigated fairly and recorded.
1. Contact BRICE
Email renatogeorgianm@gmail.com with the subject “BRICE formal complaint”, or write to DUDU RECRUITMENT LIMITED, 95 Granary Road, Northampton, NN4 0XB. Include your name, email, order or ticket number, what happened, relevant dates and the outcome you want. Do not email passwords or full banking credentials.
2. Response
BRICE aims to acknowledge a complaint within five working days and provide a substantive response within 20 working days. If more time is reasonably required, BRICE will explain why and provide an updated date. Relevant records will be preserved while the complaint is open.
3. Review
If you disagree with the first response, reply within 14 days and request a director review. The review will consider the complaint, the applicable competition terms, payment and entry records, audit logs and any new evidence.
4. Outside options
If the matter remains unresolved, BRICE will state whether an appropriate independent mediation or dispute-resolution route is available for that complaint. This procedure does not restrict statutory consumer rights, the right to seek independent legal advice, or the right to contact a relevant authority such as the Advertising Standards Authority or Information Commissioner’s Office.